Gateway Remote Management Tools
There are a number of remote management tools provided at no cost with Systech gateways.
SOUP (Systech Online Update Protocol)
SOUP is a cloud-based server that allows you to manage any number of gateways as easily as managing a single gateway.
When a Systech gateway is deployed and powered up, the gateway automatically reaches out to the SOUP server for self-registration. Soon after registration, the gateway can be identified and grouped by whatever method you need. For example, gateways may be grouped by application type, or physical location, or by department, or by whatever makes sense. One or more managers can be authorized to access various groups of gateways.
You may view a summary of device information, including Ethernet Address, Model number, Firmware version, total uptime, current location, and a unique customer-entered description. This provides a quick overview of the current status of large groups of gateways. You may also zoom in to view all the necessary details of an individual gateway. So you can explore the Unit ID, Cellular information, Signal strength, the last date and time of contact, MEID number, and other information. SOUP provides a timeline view of the gateway’s activities.
You may also remotely configure gateway options and software updates. You can update gateways in groups, or update the entire inventory all at once. You can monitor any gateway from anywhere. So, there is no need to send a technician to remote sites.
The gateway reaches out periodically to the SOUP server with what is known as a light-weight heartbeat. This is an extremely small data packet (approx. 60 bytes) sent from the gateway to the SOUP server at a programmable interval. This small packet identifies the gateway to the SOUP server, and allows the server to keep up to speed on the current status of the gateway. This also provides the opportunity for the SOUP server to update files or configurations within the gateway.
SOUP can perform many operations on the remote gateway. This includes.
- Modifying network settings.
- Update the security software.
- Install or replace operating system modules.
- Modify customer specific software on the gateway
Remote Access via rHTTP
This service provides a secure browser interface to the remote unit. You can do anything through this interface that you can do via a local browser connection to the unit. Remote Access uses a relay server. If you are familiar with GoToMyPc, it works in a very similar way. This feature is typically used for technical support.